Back to all

Do you have a Clue (Get the Most Out of a Service Visit)

April 25, 2021

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

Perfect Tune Auto Repair
5434 S. Old US Highway 23
Brighton, Michigan 48116
810.227.9903
https://www.perfecttuneautorepair.com

Need Service?

Request a Quote

More articles from Perfect Tune Auto Repair

Go With the Flow (MAF Sensor Replacement)

May 12, 2024

A driver brought her vehicle into the shop the other day and told us how she was getting lousy fuel economy and that the engine was running rough. Plus, the Check Engine light was on. Our technician checked the code the engine had generated (why the Check Engine light was on) and found the prob... More

Keeping Your 'Old Faithful' Auto Running

May 5, 2024

At Perfect Tune Auto Repair we've had a lot of Brighton customers asking how they can make their vehicles last longer. These questions are actually a reflection of a trend that's been building for several years in Michigan. The median age of personal vehicles is now over nine years. And 33 percen... More

Alternator Facts (Failing Alternator)

April 28, 2024

If you notice that your headlights are flickering at night, that's something to pay attention to. While there could be many different things that could cause that problem, one possibility is your vehicle's alternator. The alternator takes mechanical energy from the engine and turns it into electr... More